SIGMA BMC

Organizational Development

Restructuring of the EARK for Improved Services

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To provide expert support to the Employment Agency of the Republic of Kosovo (EARK) in its restructuring efforts aimed at enhancing the quality of its services and effectively implementing the Youth Guarantee Scheme, aligning with national development strategies and European best practices for Public Employment Services (PES).

The specific objectives included:

  • Map stakeholders & support fact-finding for EARK restructuring.
  • Analyze EARK’s situation based on key documents.
  • Support an international consultant in developing the EARK restructuring proposal (structure, legislation, training).
  • Define EARK processes and develop a new organizational structure.
  • Facilitate coordination for EARK restructuring.
  • Support the preparation of the Youth Guarantee Scheme.
  • Assist in drafting the EARK restructuring report and action plan.
  • Develop EARK’s customized Competency Framework and Implementation Plan (aligned with national & European standards).

Year

May 2022 – March 2023

Country

Kosovo

Type of Activity

Public Sector Consulting, Organizational Development (OD) Consulting, and Public Administration Reform, commissioned by Fit4Jobs, GIZ.

Activities:

Mapped stakeholders and co-led fact-finding (interviews with EARK staff, stakeholders, MFLT).
Conduct situational analysis (laws, reports, manuals).
Provide local insight and support international consultant in developing EARK restructuring proposal (structure, legislation, training).
Identify EARK processes and co-develop a new organizational structure.
Coordinate with MFLT, EARK management, and GIZ.
Support the coordination of the Youth Guarantee Scheme task force.
Draft the EARK Restructuring Report and Implementation Action Plan.
Develop EARK’s Customized Competency Framework and Implementation Plan (aligned with national & European standards).

Results:

Comprehensive Analysis & Restructuring Plan.

New Procces-oreinted Organizational Structure and concrete Implementation Action Plan.

Customized Competency Framework and an Implementation Plan for EARK leadership and middle management staff, aligned with national and European standards.

 

OD and Capacity Building in Kosovo’s Water Sector

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To provide specialized organizational development expertise and capacity building support to key governmental institutions in Kosovo’s water sector, including the Ministry of Environment, Spatial Planning and Infrastructure (MESPI), Environmental Agency, National Regulatory Water Authority, Hydro-Meteorologic Institute, and MESPI Water Department and Division, within the framework of the SDC and GoK’s Integrated Water Resources Management in Kosovo (IWRM-K) Program. The specific objectives included:

  • To assess the service delivery model and training services of the Kosovo Institute of Public Administration (KIPA), including trainer facilitation skills, and provide recommendations for improvement.
  • To conduct a comprehensive GAP assessment of Human Resources policies and practices within the target water sector institutions, identify areas for improvement, and develop a Human Resource Improvement Strategy & Action Plan.
  • To support the implementation of a country-wide Integrated Water Resources Management Training Programme, including the coordination of trainers and training workshops for civil servants.
  • To design and deliver specific organizational development workshops.

Year

May 2023 – November 2023

Country

Kosovo

Type of Activity

Organizational Development (OD) Consulting, Capacity Building, Human Resources (HR) Consulting, and Training and Development Consulting commissioned by SDC and GoK Program: INTEGRATED WATER RESOURCES MANAGEMENT IN KOSOVO (IWRM-K), Phase 1, May 2020 – April 2024

Activities:

Conduct a GAP assessment of the Kosovo Institute of Public Administration (KIPA) service delivery model and training services, including a skill assessment of trainers’ facilitation skills, and provided recommendations for improvement.

Conduct a GAP assessment of the Human Resources including identification of policies and practices of the HR division, comparison with industry best practices, identification of areas for improvement, provision of recommendations and action planning.

Facilitated an Orientation Session and coordinated ten (10) engaged trainers for the “Support to implementation of a Country-wide Integrated Water Resources Management Training Programme” (May-July 2023).

Results:

Enhanced understanding of organizational development principles and best practices within the targeted institutions.

Increased capacity of trainers involved in the IWRM Training Programme through coordination and potential feedback.


Coordinated four (4) rounds of trainings, comprising 32 training workshops for 185 civil servants from central/local government, in cooperation with KIPA.