SIGMA BMC

Capacity building

Behavioral Science for Municipal Governance

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To facilitate a series of Behavioral Harvest Workshops for municipal officials in Kosovo, applying social and behavioral sciences principles to governance, and to contribute to the continuous improvement and adaptation of the workshop methodology through post-workshop analysis and reporting. The specific objectives included:

  • To co-facilitate and subsequently lead the facilitation of the five Behavioral Harvest Workshops.
  • To effectively engage municipal officials (Mayors and civil servants) from various municipalities in Kosovo (Prizren, Prishtine, Suhareke, Vushtri, and Gjilan), totaling 75 participants, around the application of social and behavioral sciences to governance.
  • To introduce relevant activities and nuanced adjustments to the workshop sessions, leveraging behavioral science expertise to enhance the participant experience and outcomes.
  • To jointly conduct post-workshop analysis and reporting with the USAID Social Contract Activity (SCA) team to inform continuous improvement and adaptations of the workshop design and delivery.

Year

May 2022 – June 2022

Country

Kosovo

Type of Activity

Behavioral Science Consulting, Public Sector Consulting, Capacity Building, Training and Facilitation, commissioned by USAID Social Contract Activity in Kosovo.

Activities:

Facilitate Behavioural Harvest Workshops.

Engage municipal officials, including Mayors and civil servants from 5 main Kosovo municipalities including Prizren, Prishtine, Suhareke, Vushtri, and Gjilan to centre around the theme of applying social and behavioural sciences to governance.

Integrate relevant activities and nuanced adjustments into the workshop sessions, drawing upon their behavioral science expertise to optimize the learning experience and outcomes for participants.

Collaborate with the USAID SCA team to conduct post-workshop analysis, contributing to the reporting process for each session.

Results:

Successful facilitation of five Behavioral Harvest Workshops for 75 municipal officials in Kosovo.
Increased awareness and understanding among municipal officials regarding the application of social and behavioral sciences to governance.
Enhanced engagement and participation of municipal officials in the workshops through tailored activities and adjustments.
Comprehensive post-workshop analysis and reports generated in collaboration with the SCA team.
Identification of key learnings and areas for improvement in the workshop design and delivery methodology.
Contribution to the continuous adaptation and enhancement of future Behavioral Harvest Workshops within the USAID Social Contract Activity.
Potential for municipal officials to apply behavioral insights in their governance practices.

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OD and Capacity Building in Kosovo’s Water Sector

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To provide specialized organizational development expertise and capacity building support to key governmental institutions in Kosovo’s water sector, including the Ministry of Environment, Spatial Planning and Infrastructure (MESPI), Environmental Agency, National Regulatory Water Authority, Hydro-Meteorologic Institute, and MESPI Water Department and Division, within the framework of the SDC and GoK’s Integrated Water Resources Management in Kosovo (IWRM-K) Program. The specific objectives included:

  • To assess the service delivery model and training services of the Kosovo Institute of Public Administration (KIPA), including trainer facilitation skills, and provide recommendations for improvement.
  • To conduct a comprehensive GAP assessment of Human Resources policies and practices within the target water sector institutions, identify areas for improvement, and develop a Human Resource Improvement Strategy & Action Plan.
  • To support the implementation of a country-wide Integrated Water Resources Management Training Programme, including the coordination of trainers and training workshops for civil servants.
  • To design and deliver specific organizational development workshops.

Year

May 2023 – November 2023

Country

Kosovo

Type of Activity

Organizational Development (OD) Consulting, Capacity Building, Human Resources (HR) Consulting, and Training and Development Consulting commissioned by SDC and GoK Program: INTEGRATED WATER RESOURCES MANAGEMENT IN KOSOVO (IWRM-K), Phase 1, May 2020 – April 2024

Activities:

Conduct a GAP assessment of the Kosovo Institute of Public Administration (KIPA) service delivery model and training services, including a skill assessment of trainers’ facilitation skills, and provided recommendations for improvement.

Conduct a GAP assessment of the Human Resources including identification of policies and practices of the HR division, comparison with industry best practices, identification of areas for improvement, provision of recommendations and action planning.

Facilitated an Orientation Session and coordinated ten (10) engaged trainers for the “Support to implementation of a Country-wide Integrated Water Resources Management Training Programme” (May-July 2023).

Results:

Enhanced understanding of organizational development principles and best practices within the targeted institutions.

Increased capacity of trainers involved in the IWRM Training Programme through coordination and potential feedback.


Coordinated four (4) rounds of trainings, comprising 32 training workshops for 185 civil servants from central/local government, in cooperation with KIPA.