To support the Government of Kosovo (GoK) in developing and implementing a comprehensive strategy to address the critical IT skills deficit and improve the retention of IT professionals within government institutions, ultimately strengthening the GoK’s e-governance capabilities. The specific objectives included:
- To assist the Digital Transformation Unit (DTU) in formulating a holistic “IT skills deficit and retention strategy” applicable across all Government of Kosovo institutions.
- To support the DTU in analyzing relevant laws, current motivation systems, and potential flexible working conditions to modernize ICT staff recruitment practices within the GoK.
- To collaborate with the DTU and the Ministry of Internal Affairs (MIA) Department for the Management of Public Officials to explore and map the possibilities of introducing a performance-based HR management system specifically tailored for ICT roles within the GoK..
Year
April – September 2024
Country
Kosovo
Type of Activity
Public Sector Consulting; Digital Transformation/e-Governance Consulting; Human Capital Management (HCM) Consulting; Organizational Development, commissioned by USAID.
Activities:
Development of an “IT skills deficit and retention strategy” for the entire Government of Kosovo.
Analysis of applicable laws, current motivation systems, and possible flexible working conditions to modernize ICT staff recruitment.
Mapping the possibilities of introducing a performance-based HR management system for ICT roles.
Results:
A comprehensive “IT skills deficit and retention strategy” developed and ready for implementation across the Government of Kosovo.
An analysis of existing laws, motivation systems, and flexible working conditions, providing insights for modernizing ICT staff recruitment within the GoK.
A clear mapping of the possibilities and potential framework for introducing a performance-based HR management system specifically designed for ICT roles within the GoK.
Enhanced understanding within the DTU and relevant GoK institutions regarding strategies to attract and retain IT professionals.
Increased capacity within the DTU and GoK to address IT skills shortages and improve employee retention in the long term.
