To strengthen the competitiveness, operational efficiency and quality management capabilities of five Kosovo micro, small and medium-sized enterprises (MSMEs) through the development and implementation of Quality Management Systems aligned with ISO 9001:2015.
The assignment was implemented under the EU-supported EBRD Group Advisory programme, delivered through BpB, providing tailored consulting support to companies operating across engineering, education, pharmaceutical production, wellness and hospitality sectors.
Year
December 2025 – May 2026
Client & Country
European Bank for Reconstruction and Development (EBRD) – Group Advisory Programme, Kosovo
Type of Activity
ISO 9001:2015 Implementation | Quality Management Consulting | MSME Competitiveness | Capacity Building | Certification Readiness.
Activities:
Conducted ISO 9001:2015 gap assessments and developed tailored implementation roadmaps for five MSMEs.
Designed and implemented company-specific QMS documentation, procedures, operational controls and performance indicators.
Delivered management and staff training on process management, risk-based thinking and continual improvement.
Supported QMS implementation through internal audits, management reviews, corrective actions and KPI monitoring.
Prepared all five companies for independent certification audits by TÜV and Bureau Veritas.
Results:
All five participating companies successfully achieved ISO 9001:2015 certification.
Established tailored Quality Management Systems across five different business sectors.
Strengthened process standardization, operational controls, performance monitoring and customer focus.
Improved internal quality management capabilities and readiness for continual improvement.
Participating Companies: EnelDat SH.P.K., Vital Sin, UNICUM, IP Akademia Montessori and New Pharma.
Service Areas: ISO Management Systems | Business Competitiveness | Quality Management | Organizational Development | Certification Support
